Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping usually take?
Shipping times vary by location, but most orders are processed within 1-3 business days. Standard shipping typically takes 7-15 business days, while express options can arrive in 3-7 business days.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unwashed, unworn, and in their original packaging with tags attached to be eligible for a full refund.
How do I determine the right size for my child?
Each product page features a detailed size chart. We recommend measuring your child's height and weight and comparing it to our guide, as sizing can vary between different styles and collections.
Are your products safe for babies?
Yes, safety is our top priority. Our clothing is made with high-quality fabrics that meet international safety standards, ensuring they are gentle on sensitive skin and free from harmful chemicals.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region.